fry9 Privacy Policy
fry9 believes in full transparency about how your personal information is collected, stored, and protected.
1 Introduction and Overview
fry9 is a safe and reliable online betting platform providing services for users in Bangladesh. We place the highest importance on our users' privacy and are firmly committed to keeping their personal information secure.
This privacy policy ("Policy") explains what personal information fry9 collects, why it is collected, how it is used, and how that information is kept secure. This policy applies to the fry9 website, mobile services, and all associated digital channels.
Our services are for individuals aged 21 and above only. If you are below this age limit, please refrain from using our platform.
2 What Information We Collect
fry9 may collect the following types of information to provide its services:
2.1 — Information Provided Directly
We collect the following information when you create an account or use our services:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- Identity document details (National ID card / passport)
- Payment information (bKash, Nagad, Rocket account numbers)
- Transaction history and details of financial activity
2.2 — Automatically Collected Information
The following information may be collected automatically while you use our platform:
- IP address and device information
- Browser type and version
- Date, time, and duration of access
- Gaming activity logs on the platform
- Information collected through cookies and similar tracking technologies
2.3 — Information Received from Third Parties
For the purpose of identity verification and fraud prevention, we may receive information about you from third-party service providers. This information is used solely to ensure legal compliance.
3 Purpose of Using Information
fry9 uses the information collected for the following legitimate purposes:
3.1 — Account and Service Management
- Verifying user identity and creating and managing accounts
- Processing deposits, withdrawals, and other financial transactions
- Providing customer support and resolving complaints
- Identifying and resolving technical issues on the platform
3.2 — Security and Compliance
- Complying with anti-money laundering (AML) regulations
- Preventing fraud, cybercrime, and unauthorized access
- Verifying user age (21+) and ensuring responsible gaming
- Fulfilling legal obligations and responding to requests from law enforcement agencies
3.3 — Service Improvement
- Personalizing and improving the platform experience
- Conducting research to develop new services and features
- Analyzing and monitoring technical performance
3.4 — Communication
- Sending important account notifications and transaction confirmations
- Promotional offers and bonus information (if you have given your consent)
- Informing you about policy changes or important updates
4 Data Storage and Security
fry9 adopts industry-standard security measures to keep your personal information safe. Our security infrastructure includes:
- SSL Encryption: SSL/TLS encryption is used for all data transfers, protecting your information from third-party access.
- Secure Servers: Your information is stored in highly secure data centers and firewalls are used to prevent unauthorized access.
- Access Controls: Only authorized personnel can access your information, and only when required for their work.
- Regular Security Audits: Regular audits and tests are conducted to ensure the security of our systems.
4.1 — Data Retention Period
Your personal information is retained for as long as your account remains active. Even after an account is closed, certain information may be retained for a defined period for legal obligations, dispute resolution, and fraud prevention purposes.
5 Data Sharing and Third Parties
fry9 does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:
5.1 — Service Provider Partners
We work with trusted third-party partners for payment processing (bKash, Nagad, Rocket), identity verification, and managing technical infrastructure. These partners provide services under strict confidentiality agreements and cannot use your information for any other purpose.
5.2 — Legal Requirements
We may disclose information to authorities when required by a court order, a lawful request from a law enforcement agency, or to fulfill a legal obligation.
5.3 — Business Transfers
In the event of a merger, acquisition, or asset transfer involving fry9, user information may be transferred to the new owner. In such cases, we will notify users in advance.
6 Cookies and Tracking Technologies
The fry9 website uses cookies and similar technologies to enhance your browsing experience and ensure service quality.
6.1 — Types of Cookies
- Essential Cookies: Required for the basic functionality of the site. Without these, login, session management, and security features will not work.
- Functional Cookies: Help remember your preferences and settings, such as language preference.
- Analytics Cookies: Collect information to understand usage patterns on the platform, which helps in improving services.
6.2 — Cookie Controls
You can disable non-essential cookies by changing your browser settings. However, please note that fully disabling cookies may cause some features of the platform to not work properly.
7 Your Rights
fry9 believes you should have full control over your own information. Your key rights are outlined below:
- Right of Access: You may request a copy of the personal information we hold about you.
- Right to Rectification: If your information is incorrect or incomplete, you may request that it be corrected.
- Right to Erasure: In certain circumstances you may request that your information be deleted — however, we may be required to retain some information due to legal obligations.
- Right to Object: You may object to receiving marketing messages or to certain types of data processing.
- Right to Data Portability: You may request your information in a structured, machine-readable format.
To exercise these rights, contact us at [email protected] or through live chat. We will try to respond to your request as promptly as possible.
8 Protection of Minors
fry9's services are for adults aged 21 and above only. We do not intentionally collect any personal information from minors.
We take age verification steps at the time of account registration. If we become aware that a minor's information has entered our system, we will delete it immediately and close the associated account.
If a parent or legal guardian suspects their child has registered on fry9, please contact [email protected] immediately.
9 Marketing Communications
If you have consented to receive our marketing messages, we will keep you informed about new bonuses, promotions, and service updates.
9.1 — Withdrawing Consent
You may opt out of marketing communications at any time:
- By clicking the "Unsubscribe" link in any email you receive
- By changing your communication preferences in your account settings
- By sending an email to [email protected]
- By contacting our 24/7 live chat support
Even after opting out, important account notifications (such as transaction confirmations and security alerts) will continue to be sent.
10 Changes to the Policy
fry9 reserves the right to modify or update this privacy policy as needed. For any significant changes, we will:
- Clearly display the updated date on the website
- Notify registered users by email (if the change is significant)
- Obtain consent again if required
Continuing to use the platform after a revised policy is published will be considered as your acceptance of the new policy. We therefore recommend visiting this page regularly.
11 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our support team is available in Bengali 24 hours a day, 7 days a week.
Privacy Contact
For any requests or questions regarding your personal information:
Live Chat — 24/7 in Bengali